Replaced the screen. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. #4 < > 4. Regardless its definitely RMA time. I still have no update and waiting for a new unit to be shipped to me. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. Steam Deck Steam Gaming. This is Lightspeed :-) #18. Steam Deck PSU cable. We'll see. Rebooting may take some time after an update, but this can often fix any problems you were having. Navigate to the Power menu. Apr 7 (PM): Support Initiate RMA Process. Steam Deck Broke Again After Being Returned From RMA. Out-of-warranty issues can be repaired. It basically made the console useless. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. I still have no update and waiting for a new unit to be shipped to me. 2. Go down and select System. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. Make sure the white LED is on. - Steam Deck arrives at their warehouse in IL on May 20th. #2. com my Steam Deck stopped charging after connecting it to an USB Hub. Shitty service IMO. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. These orders will start shipping on December 17th. All they gotta do is verify the serial number on the unit and put a label on a box, not sure why that takes so long. Wi-Fi 6E. ago. Shutdown your deck. I even reached out to a valve employee for additional info. Best. My fan RPM is above. I see many people having trouble with Wifi randomly shutting off oot of the box. my Steam Deck stopped charging after connecting it to an USB Hub. Aspiring_Gh0st. Steam Deck makes this high-pitched noise on any fan speed lev. My Steam Deck had an issue with the battery not charging past 53%. Aspiring_Gh0st. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. Ball park, what can i be looking at before it gets sent back? Locked post. A typical industry time is 5-10 workdays for RMA, that's after it arrives to the workshop. The Steam Deck should boot into the BIOS menu. So basically I will have 3 choices:. Replacement in event repair not possible. It felt "weird" immediately when I picked up the device for the first. Unit arrived at warehouse (Netherlands) on April 4th. 5/26 - FedEx picks up replacement. Contacted support, got RMAed, no problem. . The system will not go to sleep in this mode. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. blackbalt89 • 1 yr. no, ive bought many things with 30 day return periods. You should only include your PSU if you are returning your device for a charging issue. my Steam Deck stopped charging after connecting it to an USB Hub. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. Pricing will be critical for the Steam Deck 2, with a possible price point of. 04. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. Steam shipped replacement 11/05/2022 Will update on if it's a new. my Steam Deck stopped charging after connecting it to an USB Hub. Wilqu. FedEx delivered my unit to RMA warehouse 3/14. Picture of biggest spot. The few posts I found indicated that an RMA was the only solution, so I reached out to steam. ago. how long have you waited to get your RMA? I am based in Germany. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. It is your responsibility to back up stored data before returning your Hardware. Wasn't an issue in lower demanding games like monster hunter rise so I didn't notice the issue for two. Steam Deck > General Discussions > Topic Details. Check to make sure you've included everything, including the RMA form. When I went to lower the price eBay told me to list it at $940 because that was the average going price. YMMV : r/SteamDeck. It reached the return center on August 5th and support said it had finished processing on August 9th. 188 comments. Related. how long have you waited to get your RMA? I. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. Some days ago I asked again and now they don't even respond. Receiving Your Steam Deck. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. Have the RMA paperwork in the box as the first thing support would look at when opening it. 4" Diagonal display size. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. Select Yes to confirm. My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. ( Yes, I know, some of you are scared. Replaced the screen. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. Starts with 'FX', 'FW', or 'FV'. I'm from Europe, and I'm slipping into the third week after sending my rma and zero info since it. Yes, it’s called EBay, for a fortune. I had an issue with 512GB Steam Deck where L3 button was not registering. Steam Deck - STORE COMMUNITY About SUPPORT Install Steam login | language Store Page. I still have no update and waiting for a new unit to be shipped to me. I had to RMA my Steam Deck because the left stick click was faulty. 3. pingus25 64GB - December • 1 yr. ago. You also need to reset the OS. Enter bios on power on (power + Vol+) with power supplier disconnected. bring that box to ups and they wlll create the shipping label and place it on the box. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. My Steam Deck is in RMA hell. I still have no update and waiting for a new unit to be shipped to me. [deleted]Very impressed with Steams RMA so far. We are unable to modify the RMA at this time as it has already been processed. I sent my deck out on the 30th and they received it on the 2nd of December. technically thats a faulty screen, anything thats not 100% is faulty. Repairs for issues covered by warranty are free of charge. November. Below is my timeline from when I initiated contact with support to when I received it. 3. Yes, my timeline: RMA sent to FedEx 3/8. Steam Deck: On bottom-right rear surface. Let me know if you still need help. Reply [deleted] • Additional comment actions. All trademarks are property of their respective owners in the US and other countries. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. This was already concerning as I did not want my new one repaired, rather it should be a new one. So I ship my Deck back to Carol Stream, IL that Monday and tracking shows they received it on March 29. However, you now have the option of getting out of. Yes, but according to some you need the original transaction number. I got my steamdeck on April 21 from eBay. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. but nothing so far. They received my Steam Deck a couple days ago. ( Yes, I know, some of you are scared. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. © 2023 Valve Corporation. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. 05. Reply. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. I still have no update and waiting for a new unit to be shipped to me. Options. I sent in my steam deck with the same problem for an RMA. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. • 2 yr. So, for ex. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. Update: Steam sent me another one, and it arrived today (Sunday. EU 512GB 18. or maybe glue a chain that you can link to a backpack or something. New unit was like 2 days faster. my Steam Deck stopped charging after connecting it to an USB Hub. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. These orders will start shipping on December 17th. The maker of Half-Life and Portal is trickling it out directly to devout fans of Steam, the platform that pioneered the. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. I still have no update and waiting for a new unit to be shipped to me. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. FedEx delivered my unit to RMA warehouse 3/14. Received my RMA label 8/2 after going through troubleshooting sent it out same day. darth miike Apr 30, 2022 @ 12:22pm. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. Discussion. Here you can find the saved logfile. - Steam Deck arrives at their warehouse in IL on May 20th. Steam Deck works great for few months but it starts having similar issues again. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. 4. AutoModerator • Additional comment actions. Go down to Hardware section and select Model/Serial Numbers. maybe you could have them send you a new right joystick module rather. Total time was about 2 weeks. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. Apr 22, 2002. However, wife's Steam Deck refuses to boot. how long have you waited to get your RMA? I. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". I had an issue with 512GB Steam Deck where L3 button was not registering. In practice, this was but a week. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. ago. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. Simply run the tool or commands the other way around to restore the backup to your new deck. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. RMA turnaround time also seems to be atrociously bad. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. Premium anti-glare etched glass. Make sure the white LED is on. I still have no update and waiting for a new unit to be shipped to me. April 26 (AM): Parcelforce Dispatch Notification. Valve also confirmed that it has updated the Steam Deck product page. wait for your new deck. - RMA process gets started on May 17th. Thanks, I’ll try this and if it doesn’t work, factory reset time. October 12th - Product repair complete and ready to ship your items, tracking information provided. Steam initiated an RMA. if the first one is defective, id rather give them a year to. • 2 yr. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. I get that if opening it and replacing a part gets damaged by me, then the warranty is voided, understandable. ago. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. All rights reserved. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. Print the shipping label and place it on the exterior of the box. Eventually after trying all of their suggestions, my deck ended up in an infinite ite boot where the fans were going and the os never started. Using the D-Pad and A to select, navigate to "Setup Utility". RMA turnaround time also seems to be atrociously bad. As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. Steam initiated an RMA. Restart the Steam Deck. 07. my Steam Deck stopped charging after connecting it to an USB Hub. So if you sell your deck for $800 after paying $700 for it you're automatically. ) Push and hold the motherboard from the bottom towards the power button. Submitted a ticket last Sunday to Steam. . 5/26 - FedEx picks up replacement. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. Using the D-Pad and A to select, navigate to "Setup Utility". bring that box to ups and they wlll create the shipping label and place it on the box. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. Once in the BIOS menu, unplug the power supply. Press Steam button. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. Steam Deck Steam Gaming. Borrowing my friend's devkit we managed to capture the difference between intolerable, tinnitus-aggravating screeching of the "Delta" fan shipped with retail models (in at least model serial 2020) and the quiet, lower. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. #3 @R+5 May 27, 2022 @ 4:40pm i think your options are simple: you keep a defective device, or you exercise patience to follow rma. However, wife's Steam Deck refuses to boot. ago. These orders will start shipping on December 17th. how long have you waited to get your RMA? I. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. They just need to transfer the warranty to you if they registered it. 7. Print the shipping label and place on the exterior of the box. Steam Deck RMA process in the UK. Applied updates and all that jazz. 2. sure if you rebuy, you go back to the end and wait another year. 8/6 new deck is on. (Left-to Top, Right-to Right/Top - see Picture ). My Steam Deck had an issue with the battery not charging past 53%. The right one vibrates nicely and click is "satisfying". , an "airplane legal" 100Wh / 27,000mAh battery will last about 5 hours normally, and 10-15 if you're in lower power mode (s). Please let us know if you're still having any issues after exploring this. The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. usually anywhere from 6-8 hours. Steam Deck RMA time question. The replacement module from ifixit comes with the new sticks already on it. my Steam Deck stopped charging after connecting it to an USB Hub. sure if you rebuy, you go back to the end and wait another year. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. invision2212 Oct 15, 2022 @ 3:52pm. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. It's like any other product or store you have ever bought anywhere. The Steam Deck is a handheld, portable gaming console made by Valve. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. We are happy to announce today that our new Steam Deck repair centers are now open. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. Removing the battery cable when accessible. Considering an RMA. ) Open the Steam Deck rear casing. The switch is cheap but it requires soldering skills. When can I expect to receive my replacement?Could be, but I feel like that's at least partially balanced out by its repairability. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. Let me know if you still need help. Has Your. I don't want to RMA. The initial response to my request for warranty / RMA claim was : try the community forums and see if other users can help you. The Deck's LiPo battery is basically the best that Valve could fit inside it; if there was something better available, I'm sure they would have used that instead. So I received my new deck, and at first glance everything appeared fine. I got an email from a United Radio, Inc. 1. It's like any other product or store you have ever bought anywhere. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. Wonderful, thank you. 6 nm APU. 52 minutes ago #8,057 Zulith said: Figures. subscribers . I still have no update and waiting for a new unit to be shipped to me. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. Steam initiated an RMA. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. It does seem like they'll be repairing rather than. the RMA process is very slow, my deck arrived at Valve’s warehouse. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. Also happened when using the desktop side of the deck. put your RMA slip inside the steam deck box. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. 24/03 -> 8AM I sent the Steam Deck through DHL. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. So basically, every time you open the Deck, it loses. I dropped off my package Tuesday, November 7th at 12pm. Will Steam Deck work with PC VR headsets? While technically a PC VR headset can be connected, the Steam. how long have you waited to get your RMA? I. The button clicked every time, so I thought mechanically everything should be ok. ago. Sorry for the backstory. Steam Deck support i. So got my steam deck a few weeks ago. 3 days later the steam deck arrived. What is more valuable to some people: potential weeks with no Steam Deck or $30 and an hour at most to fix (and no additional downtime with your Steam Deck)? How the Steam Deck RMA Process Works. That doesn't seem like good design considering the screen is oled. 7. 6 nm APU. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. how long have you waited to get your RMA? I. Select Battery storage mode. Alecslee Jun 30 @ 2:24am. my Steam Deck stopped charging after connecting it to an USB Hub. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. You're without your Steam Deck until the replacement/repaired unit arrives. It's been a total of 10 working days Today, 9th of November - I receive my deck back. Step 1: Open up the steam deck by removing all 8 screws. Steam initiated an RMA. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. The haptic on the other hand should not feel strong, it's only there so you know that there is. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. Go down and select Devices. my Steam Deck stopped charging after connecting it to an USB Hub. • 2 yr. Include the following items inside the box: RMA instruction sheet, bar code up. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. if the first one is defective, id rather give them a year to. Unit arrived at warehouse (Netherlands) on April 4th. RMA status is they haven’t received it yet. Choose Battery storage mode, and confirm. -3. Unit arrived at warehouse (Netherlands) on April 4th.